NURA MUHAMMAD ABDULLAHI

Results-Driven Retail Professional & Customer Service Specialist

Kano, NG.

About

Highly dedicated and results-driven retail professional with over 2 years of experience in high-volume environments, consistently processing 70+ transactions daily with 99.9% accuracy in cash handling and POS operations. Proven ability to enhance store revenue through effective upselling, resolve customer conflicts, and maintain impeccable till balances. Thrives under pressure, ensuring exceptional customer experiences during peak hours while demonstrating strong integrity and operational efficiency.

Work

Mdlight store

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Cashier (full time)

Kano, Kano State, Nigeria

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Summary

Managed high-volume retail transactions and customer interactions at Mdlight store, ensuring operational efficiency and customer satisfaction.

Highlights

Executed 70+ daily transactions with 99.9% accuracy using POS systems, cash registers, and card machines in a high-volume retail environment.

Maintained precise till balances daily, accurately handling cash, discounts, and change to minimize discrepancies and ensure financial integrity.

Leveraged comprehensive product knowledge and store layout expertise to efficiently assist customers, enhancing their shopping experience.

Applied upselling techniques and resolved customer conflicts effectively, contributing to increased store revenue and fostering customer loyalty.

Processed diverse payment types, including cash, cards, mobile payments, and vouchers, while efficiently managing returns and exchanges.

Education

Ecole Sainte Felicite University

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Bachelor of Science International Relations

Kano State Polytechnic

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Diploma Insurance

Kano State School of Arts and Remedial Studies

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I.J.M.B. Certificate

Federal Government College, Jos

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Secondary School Certificate (WAEC)

FGC Jos Staff School

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Primary School Leaving Certificate

Languages

English

Certificates

Certificate in Success Mindset

HP Online Courses

Certificate in Introduction to Data Analysis

HP Online Courses

Certificate in Data Science and Analysis

HP Online Courses

Certificate in Introduction to Cybersecurity and Awareness

HP Online Courses

Certificate in Effective Leadership

HP Online Courses

Certificate in The Power of Read Aloud

1MT Online Courses

Certificate in Mentorship

1MT Online Courses

Certificate in Pupil Management and Bloom's Taxonomy

1MT Online Courses

Certificate in Artificial Intelligence

1MT Online Courses

National Youth Service Corps

NYSC

Skills

Retail Operations

Cash Handling, POS Operations, Operating Cash Registers, Scanners, Card Machines, Till Balancing, Payment Processing (Cash, Cards, Mobile Payments, Vouchers), Returns/Exchanges Management.

Customer Service

Customer Experience, Conflict Resolution, Product Knowledge, Upselling Techniques, Client Engagement.

Financial Acumen

Basic Math, Accuracy in Transactions, Discrepancy Spotting, Integrity, Revenue Generation.

Operational Efficiency

High-Volume Transaction Processing, Pressure Management, Time Management, Process Optimization.

Digital Literacy & Learning

Success Mindset, Data Analysis, Data Science, Cybersecurity Awareness, Effective Leadership, Mentorship, Artificial Intelligence, Bloom's Taxonomy.

Soft Skills

Interpersonal Communication, Problem-Solving, Adaptability, Teamwork.

References

Bashir Usman Yunusa

+974 6668 3581